Shipping policy

Thank you for shopping with Qland Super Mart. We are committed to making your shopping experience simple and convenient. This Shipping Policy explains how we process and deliver orders placed through our online store.

1. Shipping Within Australia

Qland Super Mart currently offers shipping within Australia only.

We provide FREE SHIPPING on all eligible orders delivered to Australian addresses.

At this time, we do not offer international shipping.

2. Order Processing Time

Orders are generally processed within 2–3 business days after your order has been successfully placed and payment has been confirmed.

Processing includes:

  • Order verification

  • Product preparation and packing

  • Preparing your order for dispatch

  • Handover to our delivery carrier

Orders placed on weekends or Australian public holidays may begin processing on the next business day.

3. Shipping & Transit Time

After your order has been processed and dispatched, the estimated transit time is approximately 3–5 business days.

Estimated Total Delivery Time

Processing: 2–3 business days
Transit: 3–5 business days
Estimated Total: 5–8 business days

Delivery times are estimates and are not guaranteed. Actual delivery times may vary depending on your location, carrier operations, weather, public holidays, peak periods, or circumstances outside our reasonable control.

4. Shipping Confirmation & Tracking

Once your order has been dispatched, you may receive a shipping confirmation email containing tracking information when tracking is available.

You can use the tracking details provided to monitor the progress of your shipment.

Please allow some time for tracking information to become available after your order has been handed to the carrier.

5. Delivery Address

Please ensure that your shipping address and contact information are complete and accurate when placing your order.

Qland Super Mart is not responsible for delays or delivery issues caused by incorrect, incomplete, or outdated address information provided by the customer.

If you notice an error in your shipping address after placing your order, please contact us as soon as possible at info@qlandsupermart.com. We will make reasonable efforts to assist, but we cannot guarantee that an address can be changed after an order has entered processing or been dispatched.

6. Delivery Delays

While we aim to deliver orders within the estimated 5–8 business day timeframe, occasional delays may occur.

Possible causes include:

  • Severe weather conditions

  • Public holidays

  • High-volume shopping periods

  • Carrier delays

  • Incorrect or incomplete delivery information

  • Remote-area delivery conditions

  • Operational or transportation disruptions

  • Circumstances beyond our reasonable control

If your order has not arrived within the expected timeframe, please contact us so we can assist you with checking the status of your shipment.

7. Lost, Damaged, or Missing Orders

If your order arrives damaged, is missing, or appears to have been lost during delivery, please contact us at info@qlandsupermart.com as soon as possible.

We may request relevant information, such as your order number, delivery details, photographs of damaged packaging or products, and other information reasonably necessary to investigate the issue.

Where applicable, we will work with the delivery carrier to investigate and resolve the matter in accordance with our policies and applicable Australian consumer law.

8. International Shipping

Qland Super Mart does not currently offer international shipping.

Orders can only be shipped to eligible delivery addresses within Australia.

9. Free Shipping

Qland Super Mart currently provides free standard shipping for eligible orders delivered within Australia.

There are no standard shipping charges added to eligible Australian deliveries.

10. Contact Us

If you have any questions about shipping, delivery times, or your order, please contact us:

Qland Super Mart
Phone: +61 449 576 517
Email: info@qlandsupermart.com
Physical Address: 2/18 Hanlan Street, Surfers Paradise QLD 4217, Australia

We are happy to assist with your shipping-related questions.

11. Policy Updates

Qland Super Mart reserves the right to update or modify this Shipping Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date.

By placing an order with Qland Super Mart, you acknowledge and accept the shipping terms applicable at the time your order is placed.