Frequently Asked Questions

Welcome to the Qland Super Mart FAQ page. Here you'll find answers to some of the most common questions about our products, orders, shipping, delivery, and customer support.

If you can't find the answer you're looking for, please contact our team and we'll be happy to help.

General Questions

What is Qland Super Mart?

Qland Super Mart is an Australian online store offering a selection of products for everyday living and the home. We aim to provide quality products, convenient online shopping, and reliable delivery to customers across Australia.

Where is Qland Super Mart located?

Qland Super Mart is located at:

2/18 Hanlan Street, Surfers Paradise QLD 4217, Australia

Do you ship across Australia?

Yes. We currently offer shipping to eligible delivery addresses within Australia.

Do you offer international shipping?

No. At this time, Qland Super Mart only ships within Australia and does not offer international shipping.

Orders

How do I place an order?

Simply browse our online store, select the product you would like to purchase, add it to your cart, and proceed through the checkout process.

Please make sure your shipping and contact information is correct before completing your order.

Can I change or cancel my order?

If you need to change or cancel an order, please contact us as soon as possible after placing it.

We will make reasonable efforts to assist, but we cannot guarantee that changes or cancellations will be possible once an order has entered processing or been dispatched.

How will I know if my order has been shipped?

Once your order has been processed and dispatched, you may receive a shipping confirmation email. Where tracking is available, the email may include tracking information for your shipment.

Shipping & Delivery

Is shipping free?

Yes. We currently offer free standard shipping within Australia on eligible orders.

How long does delivery take?

Our estimated total delivery timeframe is 5–8 business days.

This generally consists of:

  • Order processing: 2–3 business days

  • Transit: 3–5 business days

  • Total estimated delivery: 5–8 business days

Please note that delivery times are estimates and may vary due to carrier delays, public holidays, weather, peak periods, or other circumstances outside our reasonable control.

When will my order be processed?

Orders are generally processed within 2–3 business days after the order has been successfully placed and payment has been confirmed.

Orders placed on weekends or public holidays may begin processing on the next business day.

Will I receive tracking information?

Where tracking is available, tracking information may be provided after your order has been dispatched.

Please allow some time for tracking information to become active after the carrier receives your shipment.

What if my order is delayed?

While we aim to deliver orders within the estimated 5–8 business day timeframe, unexpected delays can occasionally occur.

If your order has not arrived within the expected timeframe, please contact us so we can assist you in checking the status of your shipment.

Returns & Refunds

What should I do if I receive a damaged or incorrect product?

If your order arrives damaged or you receive an incorrect product, please contact us as soon as possible.

Please provide your order number and, where appropriate, photographs or other information that may help us investigate the issue.

We will review the matter and assist in accordance with our applicable returns policy and Australian consumer law.

How do I request a return or refund?

Please contact us at info@qlandsupermart.com with your order number and details of your request.

Any return or refund will be handled according to our applicable Refund & Returns Policy and your rights under Australian Consumer Law.

Payment

What payment methods do you accept?

Available payment methods are displayed during checkout. The payment options available to you may vary depending on your location, device, and checkout provider.

Is my payment information secure?

We use payment processing services and security measures designed to protect transactions and customer information. Payment details are generally processed through the payment provider used during checkout.

Products

Do product colours or appearances vary?

Product images are provided for illustration. Actual colours and appearance may vary slightly due to lighting, photography, manufacturing variations, or individual device display settings.

We recommend reviewing the product description and specifications carefully before placing an order.

What if a product is out of stock?

Product availability can change from time to time. If a product is unavailable, you may need to wait until it becomes available again.

We aim to keep our product availability information as accurate and up to date as reasonably possible.

Customer Support

How can I contact Qland Super Mart?

You can contact us using the following details:

Qland Super Mart
Phone: +61 449 576 517
Email: info@qlandsupermart.com

Physical Address:
2/18 Hanlan Street
Surfers Paradise QLD 4217
Australia

What information should I include when contacting you about an order?

For order-related enquiries, we recommend including:

  • Your order number

  • Name used when placing the order

  • Email address used for the order

  • A brief description of your enquiry

  • Photos or other relevant information, if applicable

This can help us identify your order and assist you more efficiently.

Still Have Questions?

If you couldn't find the answer you were looking for, please don't hesitate to contact us.

Email: info@qlandsupermart.com
Phone: +61 449 576 517

The Qland Super Mart team is here to help make your shopping experience as simple and convenient as possible.