Payment Policy
At Qland Super Mart, we aim to make your online shopping experience simple, convenient, and secure. This Payment Policy explains the payment methods available when placing an order through our website.
1. Accepted Payment Methods
We currently accept the following payment cards:
- Visa
- Mastercard
- Maestro
- American Express (Amex)
- JCB
- Visa Electron
- Discover
- Diners Club
Available payment options will be displayed during checkout.
2. Payment Processing
When you place an order with Qland Super Mart, your payment information is processed through our secure payment processing system.
Your order will generally be processed once payment has been successfully authorised and confirmed.
If your payment cannot be authorised or is declined, your order may not be completed. In such cases, you may need to use another available payment method or contact your payment provider.
3. Payment Security
Qland Super Mart takes reasonable measures to help protect payment transactions and customer information.
We do not ask customers to send complete credit or debit card details by email, phone, or other unsecured communication methods.
For your security, please only enter payment information through the secure checkout process provided on our website.
4. Currency
Qland Super Mart operates in Australia, and prices displayed on our website are presented in Australian Dollars (AUD) unless otherwise stated.
If you use a card issued in another currency, your bank or card provider may apply currency conversion fees or other charges. These charges are determined by your financial institution and are not controlled by Qland Super Mart.
5. Payment Verification
For security and fraud-prevention purposes, we may need to verify certain order or payment information before processing an order.
If additional verification is required, we may contact you using the contact details provided during checkout.
We reserve the right to delay, decline, or cancel an order where payment cannot be verified or where we reasonably suspect fraudulent or unauthorised activity, subject to applicable law.
6. Incorrect or Failed Payments
If a payment fails, is declined, or cannot be authorised, please check that:
- Your card details have been entered correctly.
- Your card has not expired.
- Your billing information is correct.
- Your card has sufficient funds or available credit.
- Your card provider has not blocked the transaction.
If the issue continues, please contact your bank or card provider or try another available payment method.
7. Refunds
Where a refund is approved, it will generally be processed back to the original payment method used for the purchase, where possible.
The time required for a refunded amount to appear in your account may depend on your bank, card issuer, or payment provider.
For more information about refunds and returns, please refer to our Refund & Returns Policy.
8. Payment Errors
If an incorrect price or payment amount is displayed due to a technical or system error, Qland Super Mart reserves the right to correct the error and take appropriate action in accordance with applicable law.
If you have already been charged an incorrect amount, we will take reasonable steps to resolve the issue.
9. Third-Party Payment Providers
Payment transactions may be processed by third-party payment providers or financial institutions.
Their processing, security, and privacy practices may be subject to their own terms and policies. Qland Super Mart is not responsible for matters controlled exclusively by your card issuer, bank, or third-party payment provider.
10. Contact Us
If you have any questions regarding payments, please contact us:
Qland Super Mart
Phone: +61 449 576 517
Email: info@qlandsupermart.com
Physical Address: 2/18 Hanlan Street, Surfers Paradise QLD 4217,Australia
We are happy to assist with payment-related enquiries.
11. Policy Updates
Qland Super Mart may update this Payment Policy from time to time to reflect changes to our payment methods, services, or applicable requirements.